SCHIR- Terms and Conditions | SCHIR. Private Tours & Transfers in Amsterdam. We are LGBT Friendly

General Terms and Conditions — SCHIR Private Tours

Please read this notice carefully before making any booking with SCHIR. Together with the disclaimer, the use of this website and all related materials are regulated by these terms and conditions.

1. General Terms and Conditions

These general terms and conditions apply to all offers, propositions, and contracts with SCHIR.
Any person entering into a contract with SCHIR on behalf of or for the benefit of another person is jointly and severally liable for all obligations arising from the contract.
If the counterparty uses general terms and conditions conflicting with those of SCHIR, SCHIR’s terms prevail, unless explicitly and mutually agreed in writing.
Use of the site and services constitutes acceptance and agreement to all terms stated here.
These terms shall be governed by and construed in accordance with Dutch law. All parties agree to submit to the exclusive jurisdiction of the courts of the Netherlands.
Persons or companies not party to any contract have no rights under or in connection with it.
SCHIR reserves the right to amend these Terms & Conditions at any time.
The SCHIR disclaimer is an integral part of these terms and conditions.

2. Bookings / Prices / Payments

All bookings are accepted with care to ensure accuracy.
Prices only include what is explicitly stated in the contract.
Prices exclude VAT and governmental levies unless stated otherwise; VAT is currently 9% per Dutch tax law.
All offers and proposals by SCHIR are without obligation and subject to change unless a valid acceptance period is specified.
Bookings become binding only after SCHIR sends a written confirmation following a customer’s written acceptance (via email or other written means).
SCHIR may, at its sole discretion, decline any booking without providing reasons.
The contract covers only the date(s) and service(s) specified.
Payments must be made in the currency stated in the contract.

3. Insurance

Customers are responsible for securing adequate insurance for cancellation, health care, loss of property, or liabilities exceeding those covered by SCHIR’s insurance.
SCHIR’s liability is limited to the amount paid by its liability insurance.

4. Cancellation and Payment Policy

Bookings can be cancelled at 24 hours before the tour without any charges.
Payment for the tour is collected only after the tour has been completed.
If you cancel before the tour starts, no payment is due.
If you do not show up on the day of the tour without prior notice, the tour will be marked as a no-show and will not take place. Since payment is collected after the tour, no payment will be charged for no-shows.
SCHIR Private Tours reserves the right to cancel a tour due to unforeseen circumstances. In such cases, no payment will be required.

5. Unexpected and Substantial Circumstances

If unexpected circumstances arise that increase SCHIR’s costs, SCHIR may increase the agreed price and will notify the customer promptly with a clear explanation.
If any part of the agreed service must be cancelled due to such circumstances, SCHIR will offer an alternative.
Minor changes due to unexpected circumstances are permitted and will be communicated promptly.
SCHIR reserves the right to cancel the contract for substantial circumstances that render performance unreasonable.
Substantial circumstances are those beyond SCHIR’s reasonable control that prevent fulfillment of contractual obligations.

6. Waiting Time Charges

Airport pickups include 40 minutes free waiting time from the official pickup or docking time; additional waiting time is charged at €10 per 15 minutes.
Pickups from homes, hotels, offices, or other venues allow 10 minutes of free waiting from the booked time; thereafter, €10 per 15 minutes will be charged.

7. Child Seats

Upon special request at booking, one child seat will be provided free of charge.
Additional child seats may be rented.
Use of child seats is at passengers’ discretion; SCHIR accepts no liability for their use.

8. Animal Transportation

Customers must inform SCHIR at booking if any domestic animals will be transported.
Animals must be carried in suitable locked boxes or restrained.
SCHIR may cancel bookings on arrival if not informed in advance and reserves the right to charge applicable cancellation fees.
Guide dogs are exempt and allowed if notified at booking.

9. Missed Flights

Customers must immediately inform SCHIR if a flight is missed to avoid unnecessary waiting.
No-shows will be charged the full prepaid fare.
Service for later flights will be provided at no extra cost.

10. No Show

A no-show occurs if passengers fail to meet the driver within 45 minutes of the agreed pickup time at any location (airport, hotel, home, etc.).
For airport pickups, drivers wait in the arrival hall for up to 45 minutes post-landing.
Prepaid bookings are non-refundable in case of no-show.

11. Liabilities

SCHIR is not liable for delays or failures due to traffic, missed flights/trains, road closures, weather, natural disasters, or other events beyond reasonable control.
SCHIR accepts no responsibility for unconfirmed transfers lacking booking references.
Customers indemnify SCHIR against all claims arising from negligence, acts, or omissions of the customer or passengers.
SCHIR disclaims liability for indirect, consequential, or special losses, including loss of business or profits.
SCHIR is not liable for loss or damage to luggage transported in vehicles.
Claims must be notified in writing to SCHIR within 14 days of the event.

12. Lost Property

SCHIR is not responsible for property left behind in vehicles.
Found items will be held for 28 days, after which SCHIR may dispose of them.
Customers must arrange collection or shipping of lost items.

13. Passengers

Smoking, including electronic cigarettes, is prohibited in vehicles.
Playing musical instruments or broadcasting music is not allowed.
Consumption of alcohol is prohibited; intoxicated passengers may be refused transport or required to leave vehicles.
Passengers must wear seatbelts at all times and are responsible for consequences of non-use.
SCHIR may refuse transport to disorderly or dangerous passengers and may charge cancellation fees.
SCHIR may assist passengers with boarding/alighting at their own discretion and risk.
Customers are liable for any damage caused by passengers and for cleaning or repair costs plus €65 per hour driver loss of earnings.
SCHIR may subcontract obligations to third parties.
Free mobile internet is only available within the Netherlands; guests should arrange data roaming for other locations.

14. Complaints

Complaints must be submitted in writing to SCHIR within 14 days of the incident.
If unresolved, complaints may be escalated to “De Geschillencommissie” in The Hague (degeschillencommissie.nl), of which SCHIR is a member.